Terms of Use

These Terms of Use ("Terms") are a binding agreement between you and Alora Health, LLC ("Allora," "we," "us," or "our") governing your access to and use of the Allora website at allora.care and the Allora telehealth platform, including all related services, content, and features (collectively, the "Services"). Please read these Terms carefully. By creating an account, purchasing a membership, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

PLEASE NOTE: These Terms contain a binding arbitration provision and a class-action waiver (Section 18) that affect how disputes are resolved, and important disclaimers and limitations of liability (Sections 15–16). The Services are not for medical emergencies — if you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

1. Acceptance and Changes to These Terms

By accessing or using the Services, you accept these Terms and agree to be bound by them. We may modify these Terms from time to time. When we do, we will post the updated version with a new "Last updated" date, and the revised Terms become effective when posted. For material changes, we will provide additional notice, such as by email or an in-product notice. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

2. The Services; Allora Is a Technology Platform, Not a Medical Provider

Allora provides a technology platform that facilitates connections between patients and independent, licensed healthcare providers, pharmacies, and laboratories for physician-led peptide therapy and related care. Allora is not a healthcare provider, pharmacy, or laboratory.

Allora does not practice medicine, provide medical advice, dispense or compound medications, or perform laboratory testing. The healthcare providers made available through the Services are independent professionals who exercise their own independent professional judgment. The provider-patient relationship is between you and the treating provider, and Allora does not interfere with, control, or override clinical decisions.

Whether you receive a prescription, and the nature of any treatment, is determined solely at the discretion of the treating provider based on your clinical presentation and applicable medical standards. A consultation does not guarantee a prescription or any particular treatment, product, or outcome. A provider may determine that the requested treatment is not appropriate for you, or that no treatment should be provided.

3. Eligibility

To use the Services, you must:

• Be at least 18 years of age;
• Be a U.S. resident who is physically located in a state where the Services are offered at the time you use them; and
• Be able to form a legally binding contract.

You agree to provide accurate, current, and complete information about yourself, including information required for identity verification, and to keep that information up to date. The Services are not available in every state, and the availability of specific treatments, products, and lab services depends on your state of residence, applicable law, and your clinical eligibility as determined by a provider. The states where the Services are currently offered are listed at allora.care/availability.

4. Telehealth Informed Consent

The Services use telemedicine to deliver care remotely. Telehealth has benefits, including convenience and access to care, as well as limitations, including that a provider may not be able to perform a physical examination and that technology failures or interruptions can occur. By using the Services, you consent to receive care via telehealth where it is clinically appropriate.

A provider may determine that telehealth is not appropriate for your situation and that in-person care is needed; in that case, the provider may decline to treat you through the Services and may recommend that you seek in-person care. You may be asked to review and sign a separate telehealth informed-consent form and treatment-consent form, which supplement these Terms and govern the specific care you receive.

5. No Medical Emergencies

The Services are not designed for medical emergencies. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. Allora and the providers, pharmacies, and laboratories available through the Services are not a substitute for emergency medical services, and you should never delay seeking emergency care because of information or care obtained through the Services.

6. Peptide Therapy; Nature of the Products

The peptide therapies offered through the Services are prescription products prepared by licensed compounding or partner pharmacies and require a valid prescription from a licensed provider. They are not available over the counter and are dispensed only pursuant to a valid prescription.

Certain compounded products are not FDA-approved and are not reviewed by the U.S. Food and Drug Administration ("FDA") for safety or efficacy in the same way as commercially manufactured, FDA-approved drugs. Compounded medications are prepared and tailored to an individual patient under a valid prescription. Individual results vary, and no specific result or outcome is guaranteed.

You agree to use any medication only as prescribed and directed by your provider, and to disclose complete and accurate health information, including your medical history, allergies, and current medications. Medications and products provided through the Services are intended solely for the patient for whom they are prescribed and must not be shared, resold, transferred, or used by anyone else.

7. Prescriptions and Pharmacy Fulfillment

Prescriptions are issued solely at the discretion of the treating provider. Where a provider writes a prescription, it is sent by default to a licensed compounding pharmacy in Allora's preferred network, selected by medication and the state it ships to. You are not required to use a network pharmacy. Before the prescription is transmitted, you may ask through the Services to have it sent to a pharmacy of your choice, or you may download the signed prescription from your prescription record and present it to a pharmacy yourself. Many of the products prescribed through the Services are compounded, and not every pharmacy can prepare them: confirm with your chosen pharmacy that it can compound and dispense the medication before you ask us to send it there. Prices shown on the Services apply only at network pharmacies, and Allora cannot vouch for the compounding practices, sourcing, or timelines of a pharmacy outside the network.

Dispensing, compounding, and shipping of medications are performed by independent, licensed pharmacies, not by Allora. Delivery times are estimates and are not guaranteed, and certain products may have cold-chain or special handling requirements that affect shipping and storage.

Because they are prescription medications, shipped medications are generally non-returnable and non-refundable, except where required by applicable law or where there has been a fulfillment error or the product arrived damaged. Refills are not automatic; they are subject to provider authorization and, where clinically indicated, re-evaluation of your eligibility and health status.

8. Laboratory Services

Laboratory orders may be ordered by a provider or, where permitted by law, initiated by you. Testing is performed by independent, accredited laboratories, not by Allora. Lab results are provided for informational and clinical use and should be interpreted together with your provider in the context of your overall health. Allora does not perform testing and does not guarantee the accuracy, completeness, or timeliness of third-party laboratory results. Some lab services carry separate fees that are disclosed at or before the point of order.

9. Memberships, Billing, and Auto-Renewal

Memberships are offered on monthly or annual subscriptions, with the features and allocations described at the point of sale. Depending on the tier, these may include a set number of included consultations, included or discounted lab panels, and discounts on medications.

Subscriptions automatically renew at the then-current price for the applicable billing period (monthly or annually) until you cancel. By purchasing a membership, you authorize Allora, through our payment processor (Stripe), to charge your payment method on a recurring basis for each renewal term until you cancel.

You may cancel at any time through your account settings or by contacting support. Cancellation takes effect at the end of the then-current billing period, and you will retain access to your membership benefits through the end of that period. Fees already paid are generally non-refundable, except where required by law.

If we offer a free trial, the trial will automatically convert to a paid subscription, and your payment method will be charged, unless you cancel before the trial ends. We may change membership prices, but any price change will apply only to future billing periods and we will provide notice before it takes effect. Membership benefits and allocations are personal to you, may expire at the end of a billing period if unused, are not transferable, and have no cash value.

10. Payments

All fees are stated and charged in U.S. dollars. You authorize Allora to charge your payment method for memberships, consultations, medications, lab orders, shipping, and any applicable taxes. Payment processing is handled by our payment processor, Stripe, and we do not store full payment-card numbers. You are responsible for keeping your payment information accurate and current. Failed, declined, or reversed payments may result in suspension or termination of your access to the Services and to benefits.

11. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We encourage you to enable available security features, including multi-factor authentication. You agree to notify us promptly at support@allora.care if you suspect any unauthorized access to or use of your account. Accounts are personal: you may maintain only one account, and you may not share your account with anyone else.

12. Acceptable Use

You agree not to:

• Provide false, inaccurate, or misleading information;
• Impersonate any person or entity or misrepresent your identity;
• Attempt to obtain a prescription through deception, or for anyone other than yourself;
• Resell, share, divert, or otherwise distribute medications obtained through the Services;
• Misuse, reverse-engineer, decompile, or attempt to derive the source code of the Services;
• Interfere with or disrupt the security, integrity, or operation of the Services;
• Scrape, harvest, or use automated means to access the Services without authorization;
• Use the Services for any unlawful, infringing, fraudulent, or harmful purpose; or
• Upload or transmit viruses, malware, or other malicious code.

Violations of this section may result in suspension or termination of your access to the Services, and may be reported to law enforcement where appropriate.

13. User Content and Communications

You retain ownership of the content and information you submit through the Services. You grant Allora a limited, non-exclusive license to use, host, store, and process that content as necessary to operate and improve the Services and to facilitate your care. Clinical information you provide becomes part of the medical record maintained by your treating providers. You are responsible for the accuracy and completeness of the information you provide. Messaging with providers through the Services is intended for non-urgent matters only.

14. Intellectual Property

The Services, including all software, content, design, text, graphics, trademarks, and the "Allora" name and logo, are owned by Allora and its licensors and are protected by intellectual-property and other laws. Subject to your compliance with these Terms, Allora grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended personal, non-commercial purpose. No other rights are granted, and all rights not expressly granted are reserved.

15. Disclaimers of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Allora does not warrant that the Services will be uninterrupted, timely, secure, or error-free, and does not warrant the acts, omissions, products, or services of the independent providers, pharmacies, or laboratories made available through the Services.

Nothing in this section limits any non-waivable statutory rights you may have, or the professional obligations of the licensed providers, pharmacies, and laboratories who deliver care.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALLORA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALLORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNTS YOU PAID TO ALLORA IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above may not apply to you. Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Allora and its affiliates, and their respective officers, directors, and employees, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your misuse of the Services, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

18. Dispute Resolution; Arbitration; Class-Action Waiver

Informal resolution first. Before initiating any formal proceeding, the parties agree to first attempt to resolve any dispute informally by contacting legal@allora.care and allowing a reasonable period for the parties to attempt a resolution.

Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be settled by binding individual arbitration, rather than in court, administered under the rules of a recognized arbitration provider (such as the American Arbitration Association). Notwithstanding the foregoing, either party may bring an individual claim that qualifies in small-claims court.

Class-action waiver. You and Allora each waive the right to a trial by jury and the right to participate in a class, collective, or representative action. Disputes will be resolved only on an individual basis.

Arbitration will take place at a location agreed by the parties or as determined by the arbitrator, or, at your election, by videoconference.

Right to opt out. You may opt out of this arbitration provision by sending written notice to legal@allora.care within 30 days of the date you first accept these Terms. If you opt out, neither party will be bound by the arbitration and class-action-waiver provisions of this section.

The Federal Arbitration Act governs the interpretation and enforcement of this section.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, except where the Federal Arbitration Act or applicable consumer-protection law applies.

20. Termination

Either party may terminate this agreement at any time. You may stop using the Services and close your account, and we may suspend or terminate your access to the Services for violations of these Terms, for legal or regulatory reasons, or where we reasonably believe doing so is necessary to protect you, other users, providers, or Allora. Provisions that by their nature should survive termination — including payment obligations, disclaimers, limitations of liability, arbitration, and indemnification — will survive. Upon termination, your right to use the Services ends, although your medical records will be retained by your providers as required by applicable law.

21. Third-Party Services and Links

The Services rely on and may link to third-party services, including payment processing, laboratories, pharmacies, and communications providers. Your use of those third-party services may be subject to their own terms and policies. Allora is not responsible for the products, services, content, or practices of third parties.

22. Miscellaneous

These Terms, together with our Privacy Policy, our Notice of Privacy Practices, and any treatment or telehealth consents you sign, constitute the entire agreement between you and Allora regarding the Services. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay in performance caused by events beyond our reasonable control (force majeure). We may provide notices to you through the Services or by email.

23. Contact Us

If you have questions about these Terms, you can reach us at:

• Alora Health, LLC
• Email: legal@allora.care
• Phone: (813) 291-2526
• 2810 N Church St, Ste 89596, Wilmington, DE 19802