AI CARE CONCIERGE

An assistant that knows your chart. And knows its limits.

Ask about your labs, your refills, your exact pricing — and get a grounded answer in seconds, any hour. When you ask for a change, the concierge drafts it and a licensed physician decides. That order never reverses.

  • Physician-reviewed actions
  • HIPAA-secure
  • Included with membership

The concierge never prescribes — licensed physicians review every clinical action.

YOUR DATA, NOT A SCRIPT

Grounded in your data.

The concierge answers from your actual chart — your labs, your protocol, your refill schedule, your prices. If the answer isn’t in your records, it tells you so instead of improvising.

HUMAN IN THE LOOP

It never acts alone.

Any request that changes your care becomes a proposal, not an action. Your care team sees it, a licensed physician decides, and you can track the request the whole way. The AI holds the pen; a human signs.

NOTHING HIDDEN

Watch it think.

Every answer comes with a live trace of the steps behind it — which records it read, in what order, and why. You never have to take an answer on faith.

BRING YOUR HISTORY

Send it anything.

Attach outside bloodwork, a photo of a lab report, a scan from years ago. The concierge reads the markers off the document and asks you to confirm them before they join your record — your care team verifies them from there.

WHAT IT DOES

The everyday questions, answered.

Refills, without the phone tag

Ship dates, doses remaining, what happens next — answered instantly from your live refill schedule.

Lab results in plain English

Ask what a marker means and how it moved over time — grounded in your own panels.

Pricing you see before you’re charged

Ask what a refill costs and get the real total up front — nothing added after you confirm, and never a markup on your medication.

A care team one message away

Requests the concierge can’t decide go straight to your physicians — with a status you can track until it’s resolved.

Documents and photos, understood

Drop in outside lab reports or a photo of a results page. The concierge reads the markers back to you, you confirm them into your record, and your care team verifies them afterward.

A conversation for every question

Keep separate chats for your protocol, your labs, your billing — each one picks up exactly where you left off.

THE HUMAN LAYER

AI drafts. Physicians decide.

The concierge is built on one non-negotiable rule: it can inform you instantly, but it cannot change your care. Every clinical action follows the same three-step path — no exceptions, no fast lane.

  1. You ask

    Any question, any hour — about your protocol, a symptom you noticed, or a change you want to make.

  2. The concierge drafts

    It gathers your relevant labs, check-ins, and history into a clear proposal — and sends it, never acts on it.

  3. A physician decides

    A licensed physician on your care team reviews, approves, adjusts, or declines. You see the outcome — and the reasoning — in your thread.

Concierge FAQ

Is the concierge a doctor? expand_more
No — and it will tell you so itself. The concierge is an AI assistant that answers questions from your own records. It never prescribes, doses, or makes clinical decisions; every clinical action is reviewed and decided by a licensed physician on your care team.
What data does it actually see? expand_more
Two sources: your own chart — your labs, protocol, refill schedule, check-ins, and pricing — and Allora’s physician-validated health knowledge base. It answers from those or says it can’t; never from the open internet, and never from another patient’s records.
What happens when I ask it to change something? expand_more
Your request becomes a proposal card — visible to you, routed to your care team. A licensed physician approves, adjusts, or declines it, and you can track the request’s status the entire time. Nothing about your care changes until a human confirms it.
Is the concierge included with my membership? expand_more
Yes. It’s part of the Allora patient experience in the portal and the mobile app — included with your membership at no additional fee.
Can I send it lab PDFs or photos of results? expand_more
Yes. Attach a PDF or a photo of a lab report directly in chat. The concierge reads out the markers it finds and asks you to confirm them — your confirmation is what adds them to your record, and your care team verifies them afterward.

Meet your care concierge tonight.

Start your evaluation — every Allora membership includes the AI Care Concierge, with licensed physicians reviewing every clinical action.

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© 2026 Alora Health, LLC. All rights reserved. Medical Disclaimer: Allora provides a clinical platform for connecting patients with medical providers; it does not provide medical advice directly. All clinical decisions are made by board-certified physicians within our network. Medications are dispensed by licensed partner pharmacies.

Peptide therapy is a specialized medical treatment. Not all patients are eligible based on clinical history. A medical consultation is required before any prescription can be issued. Third-party testing reports are available to patients upon request for their specific therapeutic medication batch.